Support for children aged 0-25 with Special Educational Needs and Disabilities

Bournemouth Local Offer feedback July 2017 to end June 2018

We have been working together with young people, parents and SENCOSENCOThe SENCO is responsible for coordinating provision for pupils who have special educational needs and/or disabilities. Those are children or young people who need more help than is normally available to pupils of the same age.’s to develop a new look Bournemouth Local OfferLocal OfferA local authority website resource that holds information on services and provision for children and young people with SEN and disabilities across education, health and social care and leisure. website.

We ran a feedback campaign between November 2017 and May 2018 to gather views on how our current website looked and went out to meet with young people, young parents and carers and also talked to health professionals to find out their opinions about the current Local OfferLocal OfferA local authority website resource that holds information on services and provision for children and young people with SEN and disabilities across education, health and social care and leisure. website and how it could be improved.

We have tried to make leaving feedback easier, by updating our on-line Local OfferLocal OfferA local authority website resource that holds information on services and provision for children and young people with SEN and disabilities across education, health and social care and leisure. feedback form and have had some useful ideas and comments from this that we’ve acted on.

We review the feedback we receive and annually produce a report to show how we’ve acted on it. You will see from this that we have directly changed our designs as a result of the feedback that has been provided.

The total number of feedback forms recieved in the time period was 78. 46.2% came from parent/carers, 30.8% came from children and young people and 23.1% came from health or social care professionals.

Comments about website design and functionality

You said: Needs more colour; Make the colours brighter.

We did: Our new Local Offer is colour coded to make it easier to find things.

You said: Too many words, too wordy

We did: We have made the information more concise and easier to navigate and read.

You said: I find the website difficult to use; the contents need to be in bold to stand out.

We did: Once we had identified our new look icon approach we went back out to the youth group to gain their views. We then changed the icons again to make them easier to read.

You said: Search button should be bigger.

We did: Unfortunately, we can't make the search button bigger as it's a hard-wired part of the system that we use.

You said: Can we have a symbol for school search.

We did: We have now added a symbol for school search.

You said: Is there an audio version available?

We ddi: There are a variety of small clips and video's and easy-read leaflets accross the new site.

On our new website design we also had the following positive feedback:

  • "I like the layout, it's less confusing and clearer"
  • "Thoughtfully laid out"
  • "Blue colour is good, non-agressive"
Comments about awareness and promotion of the Local Offer

You said: Most parents do not know about the local offer or where to find it.

We did: We ran a feedback campaign in November 2017 to May 2018 to promote the Local Offer. There were displays in libraries, an article in BH live, an article in the Chatterboxes magazine, a number of articles on the Early Years Facebook page and we visited the Bournemouth Parent Carer Forum to promote the Local Offer and to gather parent, carer views.

 

You said: Does not tell me how to contact the Local Offer.

We did: The feedback icon is a way to contact us about the Local Offer.

 

You said: Not obvious how to promote my own service on the Local Offer.

We did: We have developed a more streamlined version of the Local Offer with a link to allow services to add their own offering.

Comments about content of the Local Offer

You said: Lack of content for older children and young adults; there is nothing available to kids over 16 and under 18; needs to be for young people as well.

We did: We now have a distinct area for young people aged 14 plus and have worked to split the information down in a more informative way, with contact details, forms and links that may be useful.

You said: More guidance and information about support for children growing into adult care.

We did: We have detailed the transition to adulthood and linked to support and how the process works.

You said: Can we have a link to B-Town Youth.

We did: We added a link to B-Town Youth.

You said: Content you couldn't find or would like to see - Parenting Courses; Respite and Short Breaks; links to useful websites for your child's disability; days out and parties in a safe environment; do you have any information about family days out and local events that are SEN friendly?; age appropriate activties and sports - not too expensive; parents want to know about specialist clubs and actvities.

We did: We have started to include a variety of courses for parents; respite, short breaks and hospice care and links to useful websites. We have started to include a variety of activities and days out, specialist clubs, we have included ages on activities and where we know them, the costs. There are also a variety of activities that our local libraries offer that are free. We have started to define age groups that activities are for.

You said: Clear information on respite care would be good.

We did: Detail on how respite care works.

You said: How can we get support from children's social care/early help/CAMHS

We did: We have detailed how to get help from the council's internal teams such as early years/children services and how to contact the teams.

You said: Which schools have particular specialisms, particularly secondary.

We did: Each school details information about what they offer in respect of SEND and all schools have to show what they provide.

You said: Make it more clear about offering for mental health support.

We did: There is detail about support for mental health.

You said: It doesn't mention or provide advice about the facilities or access to support Disability Living Allowance.

We did: Under the money icon there is information about the Disability Living Allowance.

You said: Would be good to see parental reviews of places they have been to; do you know any SEN friendly birthday party venues, particularly for ASD?; Opticians and dentists who can deal with SEND; Good opticians/hair dressers/shoe shops.

We did: We are working to see how we might develop the site further to allow for a rating system- so that parents and young people can rate the services/activities and will update you with our progress in due course.

You said: Max Card - why isn't it available?

We did: The Max Card is available for Bournemouth families from the Bournemouth Parent Carer Forum.

You said: Would like information on career opportunities.

We did: Careers, volunteering and support can be found under the 14 plus icon.

You said: would like information on buddy schemes and safe social media outlets forum.

We did: Chatterboxes Youth group are a great source of information and provide support to our young SEND people.

You said: Would like information on places with good accessibility for mobility issues.

We did: Within our directory we have included accessibility information about all activities.