Information for families in Bournemouth, Christchurch and Poole

Community outreach and brokerage support

Brokerage Service

If you need help finding childcare, the Family Information Service can provide one to one support as part of our 'brokerage' service. This can involve speaking to early years providers on your behalf, accompanying you on visits to providers.

Our experienced advisors can help with a range of other matters too:

  • explaining childcare choices
  • emergency childcare options
  • childcare funding
  • information on services and activities for children and young people with special educational needs and disabilities
  • completing application forms
  • help applying for school places
  • help finding activities for children of all ages

The service is available 8.30am to 5.15pm, Monday to Thursdays and 8.30am to 4.45pm on Fridays. Contact us by phone on 01202 261970 or by email at familyinformation@bcpcouncil.gov.uk

Support in the local community

As part of our outreach service the team provide support to families at a various venues in the local area, including parent and toddler groups, Family Hubs, schools and community events.

Please note - due to COVID-19 restrictions this service is currently not operating.

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