Information for families in Bournemouth, Christchurch and Poole

Family Information Service - BCP Council

Family Information Service - BCP Council logo

<p>The Family Information Service is a free, impartial and confidential service for parents and carers of children and young people (aged 0-19 years or up to 25 years where the child or young person has Special Educational Needs or Disabilities).</p> <p>We provide information, guidance and assistance&nbsp;on a range of areas including:</p> <ul> <li>childcare options and funding for childcare, including a childcare brokerage service providing one to one support for parents or carers to help find suitable childcare</li> <li>activities for children, young people and families</li> <li>services for children and young people with SEND and their families</li> </ul> <p>The service and information is available via:</p> <ul> <li>phone -&nbsp;01202 093131</li> <li>email - <a href="" target="_blank" rel="noopener"></a></li> <li>the&nbsp;<a title="family-information-directory" href="../family-information-directory" target="_self" data-nodeid="2ed794a5-3538-48ae-bfb1-e84fd6e24686" data-nodelanguage="en-GB" data-entryid="21862d35-b6f9-47fc-980d-5d98627fad07">Family Information Directory</a>&nbsp;</li> <li>the <a title="send-local-offer" href="../send-local-offer" target="_blank" rel="noopener" data-nodeid="3a188b30-0426-42e8-b312-a3f5e7c878fe" data-nodelanguage="en-GB" data-entryid="222c25ed-748e-4c89-b850-8c542d583ec8">SEND Local Offer</a>&nbsp;-&nbsp;a website containing information on services and activities for children and young people with SEND</li> <li>In usual circumstances we provide face to face advice from selected BCP Council locations and via community outreach activities. These are currently suspended but we will update this page with further information when our face to face service is available again.&nbsp;</li> </ul>

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Venue/Contact Details
Family Information Service
01202 093131
Area coverage
BCP Area
See Journey Planner on the right-hand side of this page, where you can view bus, car and train routes from your location.
  • Interpreting / Translation Service
Times and Costs
Opening times:
Monday to Thursday 9am to 5pm. Friday 9am to 4:30pm
Further opening details:
  • Afternoon
  • Morning
  • Daily
  • All Year Round
This is a free service.
Ages, Booking Details and Referral Information
From 0 years to 19 years
Booking Information:
  • Email
  • Telephone
  • Website
Are your staff DBS Approved?
Do you have a First Aid Policy?
Do you have Public Liability Insurance?