Patient Advice And Liaison Service (PALS) - Dorset County Hospital

Patient Advice and Liaison Service (PALS) is a non-clinical service for all patients and carers. The team can help answer questions about experiences with the hospital, point to other services, listen to suggestions, queries, concerns and compliments and can offer advice and support.

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Venue/Contact Details

0800 7838058

pals@dchft.nhs.uk

https://www.dchft.nhs.uk/patients-and-visitors/patient-experience-and-engagement/our-patient-experience-team/

Dorset County Hospital

Williams Avenue

Dorchester

Dorset

Postcode

DT1 2JY

Area coverage

Pan Dorset

Directions

See Journey Planner on right-hand side of this page, where you can view bus, car and train routes from your location. We are situated near the North Wing main entrance on Level 1 (near the cash machine).

Facilities

Wheelchair Accessible
Accessible Toilet
Lift
Disabled Car Parking
Car Parking

Times and Costs

Opening times:

Monday - Friday: 10.00am - 4.00pm

Further opening details:

Afternoon
Morning

Daily

Availability

All Year Round

Costs:

This is a free service.

Ages, Booking Details and Referral Information

Eligibility criteria:

Patient Advice And Liaison Service (PALS) is available within Dorchester County Hospital NHS Foundation Trust, Dorchester, Dorset.

Referral process:

An answer phone message can be left for the PALS team or an email can be sent, both answered within 72 hours during opening hours. PALS can be contacted via letter, email, telephone or a walk-in service is offered at the hospital. If contact is made by letter/email, please include patient details (name, address, date of birth, telephone number and hospital number if known), your name and contact details, your relationship to the patient, clear description of your concern/complaint, the ward name/department the query relates to and name any relevant staff, include any relevant documents and your desired outcome i.e. how we can help best resolve your concern or complaint. All correspondence is treated with the utmost confidence.

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