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Patient Advice and Liaison Service (PALS) - Poole Hospital NHS

Patient Advice and Liaison Service (PALS) - Poole Hospital NHS logo

The Patient Advice and Liaison Service (PALS) offer confidential advice, support and information on matters relating to your care and treatment at Poole Hospital. We will listen to your comments and feedback and if something hasn't gone so well, where we can, we will put things right as quickly as possible. 

We can help to sort out problems on your behalf, provide help and support to patients, their families, carers and friends, listen to suggestions, queries and concerns, and provide information on NHS services.

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Venue/Contact Details
0300 019 8499
patientexperienceteam@uhd.nhs.uk
https://www.uhd.nhs.uk/about-us/patient-experience/pals
Health Information Centre
Longfleet Road
Poole
Dorset
Postcode
BH15 2JB
Area coverage
Pan Dorset
Directions
See Journey Planner on right-hand side of this page, where you can view bus, car and train routes from your location. The Patient Experience Centre is located next to the multi-storey car park on Longfleet Road.
Times and Costs
Opening times:
Monday to Friday 9:30am - 4pm.
Further opening details:
  • Afternoon
  • Morning
  • Daily
Availability
  • All Year Round
Costs:
This service is free.
Ages, Booking Details and Referral Information
Booking Information:
In person, via email or over the telephone.
Referral process:
  • We are happy to see you in person but please telephone first to make sure that someone is in the office as we are often called out to see patients in the hospital.
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Description:

The Pals team can provide:

Policies
Are your staff DBS Approved?
Yes
Do you have Public Liability Insurance?
Yes
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